RETURN POLICY

Last Updated: August 9, 2026

This Shipping & Delivery Policy forms part of Qannati’s Terms & Conditions and should be read together with our Terms & Conditions.

This policy applies to orders placed with Qannati and sets out the payment, fulfilment, shipping and delivery arrangements applicable to Ready-Made Products and Bespoke Pieces.

1. READY-MADE PRODUCTS

Ready-Made Products are existing Qannati pieces offered for purchase and are subject to availability at the time an order is placed.

Payment

Ready-Made Products require 100% payment in advance before an order is confirmed and processed for shipment.

Processing & Dispatch

Following confirmation of full payment and product availability, Qannati will make reasonable efforts to prepare and dispatch Ready-Made Products within 7 business days.

Expected Delivery

The expected delivery timeframe for Ready-Made Products is:

  • Bahrain: within 10 business days from confirmation of full payment.
  • GCC & Worldwide: within 20 business days from confirmation of full payment.

These timeframes include order processing and dispatch and are estimates only. Actual delivery times may vary depending on the destination, customs clearance, courier operations, public holidays and circumstances outside Qannati’s reasonable control.

2. BESPOKE PIECES

Bespoke Pieces are individually commissioned and crafted according to specifications agreed between Qannati and the customer.

Payment

A 50% advance payment of the agreed price is required before craftsmanship of a Bespoke Piece can commence.

The remaining balance must be settled in accordance with the payment terms communicated for the individual order and prior to final delivery, unless otherwise agreed in writing by Qannati.

Craftsmanship Period

The estimated craftsmanship period for a Bespoke Piece is approximately 6 months from confirmation of the order and receipt of the required 50% advance payment.

The actual craftsmanship period may vary depending on the design, complexity, materials, customization requirements and other factors specific to the commissioned piece.

Qannati will communicate the estimated timeframe applicable to each bespoke order.

Delivery

Following completion of the Bespoke Piece and settlement of the outstanding balance, Qannati will arrange delivery with the customer.

Delivery time is separate from the estimated craftsmanship period unless expressly communicated otherwise.

3. SHIPPING COSTS

Shipping arrangements differ between Ready-Made Products and Bespoke Pieces.

Ready-Made Products

Shipping charges for Ready-Made Products are paid by the customer.

The applicable shipping cost is calculated at checkout based on the delivery destination and applicable shipping method.

Shipping charges cover transportation only and do not include customs duties, import taxes, VAT, sales taxes, customs clearance charges or other fees that may be imposed by the destination country.

Bespoke Pieces

Qannati provides complimentary worldwide shipping for Bespoke Pieces.

No standard shipping charge will be applied for delivery of a completed Bespoke Piece.

Complimentary shipping does not include customs duties, import taxes, VAT, sales taxes, clearance charges or other governmental fees that may be imposed at the destination.

4. DELIVERY LOCATIONS

Qannati offers delivery to Bahrain, GCC countries and destinations worldwide, subject to applicable laws, international trade restrictions, courier availability and prevailing conditions in the destination country.

Delivery may not be available to certain countries or territories due to conflict, instability, sanctions, transportation restrictions, courier limitations or other circumstances that prevent safe, lawful or reliable delivery.

If you are uncertain whether Qannati can deliver to your destination, please contact info@qannati.com before placing your order.

Where agreed in advance, customers may also arrange to personally receive their order from Qannati’s offices in France.

5. CUSTOMS, DUTIES & TAXES

Customs duties and related destination-country charges are excluded from Qannati’s product prices and shipping charges.

International shipments may be subject to customs duties, import taxes, VAT, sales taxes, clearance charges or other fees imposed by the authorities of the destination country.

All such charges are the responsibility of the recipient, whether the order is for a Ready-Made Product or a Bespoke Piece, unless expressly agreed otherwise in writing by Qannati.

The recipient is responsible for complying with all applicable import laws and regulations of the destination country.

Customs authorities may require identification, tax information or other documentation from the recipient before releasing a shipment.

Qannati has no control over customs assessments, charges, inspections or clearance procedures. Delays resulting from customs clearance may affect the expected delivery timeframe.

Customers are encouraged to consult their local customs authority before placing an order if they require information regarding applicable import requirements, duties or taxes.

6. DELIVERY INFORMATION

Customers are responsible for providing complete and accurate delivery information when placing an order, including the recipient’s full name, physical delivery address, telephone number and any other information reasonably required to complete delivery.

Once an order has been processed or dispatched, Qannati cannot guarantee that the delivery address can be changed.

Any additional shipping, redirection, return or administrative costs resulting from incorrect or incomplete delivery information supplied by the customer may be charged to the customer.

For security purposes, certain shipments may require identification, a signature or other confirmation of receipt upon delivery.

7. DELIVERY TIMEFRAMES & DELAYS

All processing, craftsmanship and delivery periods stated by Qannati are provided in good faith and represent estimated timeframes rather than guaranteed delivery dates.

Delivery may be affected by circumstances outside Qannati’s reasonable control, including customs clearance, courier delays, transportation disruptions, adverse weather conditions, governmental restrictions, public holidays, conflict or other exceptional circumstances.

Where Qannati becomes aware of a material delay affecting an order, reasonable efforts will be made to keep the customer informed.

Where an order contains multiple products, Qannati may arrange separate shipments where reasonably necessary.

8. DAMAGED ITEMS DURING TRANSPORT

Customers should inspect the external packaging of their order upon delivery.

If there is visible damage to the packaging or the product appears to have been damaged during transportation, please contact Qannati immediately at info@qannati.com.

Where possible, customers should photograph the condition of the package before opening it and retain the original packaging, shipping documentation and affected product while the matter is being investigated.

Qannati may request photographs, documentation or other information reasonably required to investigate the shipment with the applicable courier.

9. RETURNS & EXCHANGES

Returns, refunds and exchanges are subject to Qannati’s Refund & Returns Policy.

Customers should review the applicable policy before requesting or arranging the return of a product.

Due to their individually commissioned nature, Bespoke Pieces may be subject to different cancellation, return and refund conditions from Ready-Made Products. The applicable conditions will be governed by Qannati’s Terms & Conditions, Refund & Returns Policy and any terms agreed for the individual bespoke order.

Nothing in this Shipping & Delivery Policy is intended to exclude or limit any mandatory consumer rights that cannot legally be excluded.

10. CONTACT US

For questions regarding shipping, delivery, customs requirements or an existing order, please contact Qannati at:

Email: info@qannati.com